Privacy Policy

1. Introduction

REGEX CRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform for real estate wholesalers (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, phone number, and business information when you create an account.
• Business Data: Property information, seller details, buyer contacts, deal records, notes, documents, and other data you input into the Service.
• Payment Information: Billing address and payment card details (processed securely through Stripe).
• Communications: Messages you send through our platform, support requests, and feedback.

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Usage Data: Pages viewed, features used, time spent on the Service, and interaction patterns.
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Cookies and Similar Technologies: We use cookies, local storage, and similar technologies to enhance your experience and analyze usage.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, analytics).
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required by law or in response to valid legal processes.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, and that of our users or others.
• With Your Consent: We may share information with your consent or at your direction.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Service. We also retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and associated data at any time by contacting us. Some information may be retained in our backups for a limited period after deletion.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a portable format.
• Opt-out: Opt out of marketing communications at any time.
• Cookie Preferences: Manage cookie preferences through your browser settings.

To exercise these rights, please contact us at privacy@regex-crm.com.

8. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising privacy rights

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

10. Third-Party Services

Our Service may integrate with or contain links to third-party services, including:

• Stripe: Payment processing
• Analytics providers: Usage analytics and performance monitoring
• Communication tools: Email and notification services

These third parties have their own privacy policies, and we encourage you to review them.

11. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: